Cookies Policy
Our websites use cookies to personalize and improve your online experience, thus catering to your needs in an objective and agile way.
This policy concerns the following areas of Azul:
- https://www.voeazul.com.br/
- https://www.azulviagens.com.br/
- https://tudoazul.voeazul.com.br/
- https://www.azulcargoexpress.com.br/
- https://shopping.tudoazul.com/
- https://interline.tudoazul.com/
Cookies are small text files recorded on your computer or mobile device, specifically your web browser (e.g., Chrome, Firefox) when you visit websites on the internet. Cookies may be used for a variety of purposes, such as allowing our applications to remember you on the next visit, in order to deliver a personalized experience through our website from features such as: Login, content customization, relevant ads, and other features.
Other technologies (e.g. pixels and web beacons) are also used by Azul on our websites, which are associated with your device for functions similar to those exercised by cookies. For practical purposes, in this policy, we call all these technologies “cookies”.
It is important to note that neither do cookies transfer viruses or malware to your computer or mobile device, nor do they run computer programs or applications. Their function is to only store information such as user records or activities and can be updated every time the site is accessed.
Why do we use cookies?
We use cookies for many purposes, such as login, statistics, content customization, relationship, marketing, enable integration with our social networks, and advertising.
Third-party cookies and business partners are also inserted for the purpose of tracking user behavior when accessing our website.
Although cookies may vary as we improve and update our website, they are used for the following purposes:
- User authentication: We use cookies to verify your account and determine when you are logged in to our website. Cookies also help us remind your browser of your visit to our website and keep you logged in between one browsing session and another so that you do not have to enter your data at all times;
- Statistics and content customization: We use cookies to understand which pages are most accessed and which features of our website should be improved;
- Advertising: We use cookies to help us show ads and recommend other services and companies that make sense to you. Cookies are also used to measure the degree of acceptability of campaigns;
- Performance: We use cookies to provide a better browsing experience for the user. Cookies help us to check traffic between servers and know the speed of loading pages. They also help you record the dimensions of your screen and your browser windows to adapt the content displayed in order to improve the experience on our website;
- Integration with third-party applications: Cookies also allow you to interact with the contents made available on our website, using your social networks, such as LinkedIn, Instagram and Facebook, for example.
We separate cookies according their purpose to help you understand how they work in our applications. See below the main types of cookies Azul uses.
Necessary cookies
These cookies are necessary for the website operation and cannot be disabled. Generally, they are set only in response to actions taken by you that equate to a service request, such as setting your privacy preferences, logging in, or filling out forms. Without them, you wouldn’t be able to interact with our tools properly.
Performance Cookies
These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our websites. They help us identify which pages are the most and least popular and understand how visitors navigate the sites. All information collected cookies are aggregated and therefore anonymized. If you do not allow these cookies, we will not know when you visited our websites, and we will not be able to monitor their performance.
Functionality Cookies
These cookies allow websites to provide enhanced functionality and customization. They may be defined by us or by third parties, whose services we add to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Advertising cookies
These cookies are used to serve ads during your visit to our website. They may be both Azul’s own cookies and third-party cookies. These cookies may identify you primarily through the features of your device such as browser type used, settings, and identifiers of your hardware and software (e.g. Android Advertising ID, IP address, International Mobile Equipment Identification, your web browser settings, among others). If you do not allow these cookies, you will receive less targeted advertising.
Social Media Cookies
These cookies are set by a variety of social media services we have added to our websites to allow you to share our content with your friends and networks. They are able to track your browser on other websites and create a profile of your interests. This can affect the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or view these sharing tools.
The cookies used on our website may be enabled or disabled through your browser. To disable cookies in your browser, follow the instructions usually located in the “Help”, “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless this is done manually through the browser function.
For more information, please check the page provided by your browser:
Changes in this Cookie Policy
In order to maintain this Policy always up to date, we may change it at any time, and the updated version will be made available on our institutional website. We recommend that you periodically visit this page so that you are aware of the modifications made. If relevant changes are made, we will communicate you depending on your relationship with us.
Contacting Us and Exercising Your Rights
We are committed to the security of your information and privacy, so if you have any questions about cookies and privacy, or want to exercise any of your rights as a data subject, please contact us atprivacy@voeazul.com.br.
For more information about your rights as a data owner, please access the Azul Privacy Policy
Terms and conditions
PURCHASES IN REAIS: Purchases made through Azul's website and mobile app (via smartphones and tablets) are exempt from the issuance fee. The issuance fee is charged for purchases made at counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$170.00 (one hundred and seventy reais) for purchases with a total value of up to R$1,500.00 or 10% of the fare when it exceeds R$1,500.00. On international flights, the issuance fee is 7% of the fare paid. Call center (+55 11 4003-1118): The charge starts at R$170.00 (one hundred and seventy reais) per passenger and per leg on domestic flights, and starts at R$350.00 (three hundred and fifty reais) reais) per passenger and per leg on international flights. Fares with flexible rules (booking in Class Y): Will be made available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare value. No issuance fee will be charged.
PURCHASES WITH POINTS and POINTS + MONEY: For reservations issued with points or points + money through the Azul Fidelity customer service channel (+55 11 4003-1141), physical stores or at airports, the Redemption Fee starts at R$170.00 (one hundred and seventy reais) per passenger for domestic flights and starts at R$350.00 (three hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + money on the Azul website (logged into Azul Fidelity) and mobile app (via “smartphones” and “tablets”), for domestic flights the Redemption Fee starts at R$49.90 (forty-nine reais and ninety cents) per passenger and per leg, with Redemption Fee exemption for flights with dates greater than or equal to 90 days in advance, and for international flights the Redemption Fee starts at R$169.90 (one hundred and sixty-nine reais and ninety cents) per passenger and per leg, with Redemption Fee exemption for flights with dates greater than or equal to 120 days in advance. Azul Linhas Aéreas informs that it only sells airline tickets through the official channels mentioned. False messages have been improperly sent via email by unauthorized persons. We inform you that we do not send emails to grant airline tickets upon presentation of a numbered coupon at the company's ticket offices and ask customers to disregard any emails with such content.
In compliance with Law No. 12,741/2012, we inform the tax percentages, PIS – 0.65%, COFINS – 3.00%, CPS – 1.00%
All selection processes are conducted by the RH department of Azul Linhas Aéreas.
Still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1118Capitals and metropolitan regions
- 0800 887 1118Other locations
About TudoAzul
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$ 150,00 (one hundred and fifty reais) for purchases with a total value of up to R$ 1.500,00 (one thousand and five hundred) or 10% of the fare when it exceeds R$ 1.500,00 (one thousand and five hundred). On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R$ 150.00 (one hundred and fifty) per passenger and one way on domestic flights, and from R$ 250,00 (two hundred and fifty reais) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R$ 150,00 (one hundred and fifty reais) per passenger for domestic flights and from R $ 250.00 (two hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R$ 33,90 (thirty-nine reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R$ 129,00 (one hundred twenty-nine reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1141Capitals and metropolitan areas
- 0800 880 1141Other locations
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R $ 50.00 for purchases with a total value of up to R $ 500.00 or 10% of the fare when it exceeds R $ 500, 00. On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R $ 60.00 (sixty reais) per passenger and one way on domestic flights, and from R $ 160.00 (one hundred and sixty reais) ) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R $ 55.00 (fifty-five reais) per passenger for domestic flights and from R $ 150.00 (one hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R $ 24.90 (twenty-four reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R $ 100.00 (one hundred reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1181Capitals and metropolitan areas
Locate Units
Terms and conditions
In compliance with Law No. 12,741 / 2012, we inform the tax percentages applied on the amount to be paid for the cargo transportation service by Azul Cargo Express: PIS: 1.65%, COFINS: 7.60%, CPS: 1.00% and ICMS: (amount constant in the knowledge of air transport).
For more information, contact Azul Cargo Express Customer Service at +55 (11) 4003-8399.
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 8399Capitals and metropolitan areas