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Autorização Médica

What is MEDIF?

If you or the passenger whom you are purchasing an airline ticket for has a specific health condition and/or needs special assistance during the flight, you must present a Medical Information Form (MEDIF) filled out by this passenger’s doctor as stated in article 9 of ANAC Resolution no. 280 of 2013. Below are described some examples of possible health conditions that apply:

Suffering from an illness or an impairment that causes effects on your health and well-being or even other passengers and crew;
Having undergone surgery recently;
Having a health condition considered unstable;
Representing a risk to your own safety or other passengers and/or crew;
Needing attention or medical follow-up and/or special equipment during the flight.

The MEDIF form is available for download at the end of this page, and clients must make sure that they fill it out completely and have it signed by the passenger’s doctor before issuing their ticket. This form must be sent to AZUL at least 72 working hours before the flight via our website (at the end of this page). The medical documents and MEDIF will be analyzed by AZUL’s medical professionals who specialize in aviation medicine, with a 48-hour answer deadline. It is worth remembering that the air transportation of the client described above is subject to previous authorization from the AZUL’s medical department, which will be based on the information described in the form by the signing doctor. In the event that the minimum medical safety demands are not met, passenger transport shall be refused, as stated in paragraph 1 of article 6 of the aforementioned Resolution.

Learn more about MEDIF

ME

MEDIF

The MEDIF (Medical Information Form) is a medical form stating that a passenger has a specific health condition and/or needs special assistance during the flight.

IA

In-Flight Aide

Passengers with disabilities or restricted mobility due to either a mental or intellectual impairment; passengers who cannot understand the flight safety instructions; and passengers who cannot fulfill their physiological needs without assistance must be accompanied by a person responsible for them who is of age and is at full physical and clinical capacity.

MA

MEDIF Assessment

The medical documents and MEDIF will be analyzed by AZUL’s medical professionals specialized in aviation medicine, with a 48-hour answer deadline. It is worth remembering that the air transportation of the client described above is subject to previous authorization from AZUL’s medical department, which will be based on the information described in the form.

MEDIF Request Examples

Below are some examples of health conditions that may apply:

Suffering from an illness or an impairment that causes effects to your health and well-being or even those of other passengers and crew;
Having undergone surgery recently;
Having a health condition considered unstable;
Posing a risk to your own safety or other passengers and/or crew;
Needing attention or medical follow-up and/or special equipment during the flight.

Document Download

All copies must be fully filled out (even with a negative answer in case there is no indicated factor) for a better analysis.

To download the MEDIF form, click here.

To consult ANAC Resolution no. 280, of 2013, click here.

To download the manual containing the general guidelines for doctors on board, click here.

Filling out the MEDIF

Answer all questions correctly, with legible handwriting. Put an X in the Yes or No options. After that, all copies of the form must be signed.

The following medical conditions do not require medical authorization (MEDIF or FREMEC), as long as they are controlled and stable:

Diabetes Mellitus;
High blood pressure or high cholesterol;
Arthritis;
Artificial limbs.

Document upload

Sending the form

Fill out Parts 2, 3, 4 and 5 of the MEDIF and follow the sending instructions below. Please bear in mind that the form is valid for 30 days after AZUL’s medical authorization for domestic and international flights.

Buy your ticket via Customer Service (4003-1118) and inform your MEDIF number when you book it;

At boarding, all you need to do is present your documents. Presenting a doctor’s note or an authorization is not required.

In case your MEDIF is presented either illegible or incomplete, we will contact you for proper information and help.

Should you have any doubts, get in touch via our chat.

This attachment format must be saved in JPG or PDF.
You may attach up to 10 files in this occurrence.

Attention to the send deadline

This form must be sent to AZUL up to 72 working hours before the flight. The medical documents and MEDIF will be analyzed by AZUL’s medical professionals specialized in aviation medicine, with a 48-hour answer deadline.

Attention to the validity date

If approved, the MEDIF is valid for 30 days, counting from AZUL’s answer, and the send date must be a maximum of 30 days before boarding.

Attention to the send deadline

The MEDIF (and a medical report when necessary) must contain a signature and the passenger’s personal doctor’s CRM (this medical form will not be accepted if it is signed by psychologists, physical therapists, and other non-medical professionals without a valid CRM).

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ACHATS RÉELS : Les achats effectués via le site Internet et « l'application mobile » d'Azul (via « smartphones » et « tablettes ») sont exonérés des frais d'émission. Les frais d'émission sont facturés pour les achats effectués auprès des comptoirs situés dans les aéroports, les magasins physiques et le centre d'appels de l'entreprise. Aéroports et magasins physiques : sur les vols intérieurs, les frais sont de 170,00 R$ (One Hundred And Seventy reais) pour les achats d'une valeur totale allant jusqu'à 1 500,00 R$ (mille cinq cents) ou 10 % du prix. tarif lorsqu'il dépasse 1.500,00 R$ (mille cinq cents). Sur les vols internationaux, les frais d'émission s'élèvent à 7 % du tarif payé. Centre d'appels (+55 11 4003-1118) : Le tarif est de 170,00 R$ (One Hundred And Seventy reais) par passager et par trajet sur les vols intérieurs, et de 350,00 R$ (Three Hundred And Fifty reais) par passager et par étape sur les vols internationaux. Tarifs avec règles flexibles (réservation en Classe Y) : Seront disponibles à la vente uniquement via le Call Center. Aucun frais de modification ou d'annulation ne sera facturé. Remboursement de 95 % (quatre-vingt-quinze pour cent) du montant du tarif. Aucun frais d'émission ne sera facturé.

ACHATS EN POINTS ET POINTS + ARGENT : Pour les réservations émises avec des points ou des points + argent via le canal de service TudoAzul (+55 11 4003-1141), dans les magasins physiques ou dans les aéroports, la valeur des frais d'échange est de 150,00 R$ (cent cinquante reais) par passager pour les vols intérieurs et à partir de 250,00 R$ (deux cent cinquante reais) par passager pour les vols internationaux. Pour les réservations émises avec des points ou des points + espèces sur le site Internet AZUL (connecté à TudoAzul) et sur l'application mobile (via « smartphones » et « tablettes »), pour les vols intérieurs, la valeur des frais de remboursement est de 33,90 R$ (trente -neuf reais et quatre-vingt-dix cents) par passager et par trajet, avec l'échange pour les vols d'une date supérieure ou égale à 90 jours, et pour les vols internationaux, la valeur des frais d'échange sera exonérée de perception. L'échange s'effectue à partir de 129,00 R$ (cent vingt-neuf reais) par passager et par trajet, et les émissions réalisées pour les vols d'une date supérieure ou égale à 120 jours seront exonérées de la facturation des frais d'échange. Il y aura également une exonération de la perception des frais de rachat, quelle que soit l'avance de la réservation, si l'achat est effectué à l'aéroport de Campinas, à condition que l'émission soit effectuée par le titulaire du programme TudoAzul et pour son propre voyage. Azul Linhas Aéreas informe qu'elle vend des billets d'avion uniquement par les canaux officiels susmentionnés. De faux messages ont été envoyés de manière inappropriée par courrier électronique par des personnes non autorisées. Nous vous informons que nous n'envoyons pas d'e-mails pour l'octroi de billets d'avion sur présentation d'un coupon numéroté aux fenêtres de la compagnie et demandons aux clients d'ignorer tout e-mail ayant un tel contenu.

Conformément à la loi n° 12 741/2012, nous informons les pourcentages d'impôt, PIS - 0,65%, COFINS - 3,00%, CPS - 1,00%.
Tous les processus de sélection sont menés par les RH d'Azul Linhas Aéreas.

Procon-RJ : lien : http://www.procon.rj.gov.br/

Procon-PR : lien : http://www.procon.pr.gov.br/

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Still need to talk to us?

If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:

4003 1118
Capitals and metropolitan regions
0800 887 1118
Other locations

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* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.

REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$ 150,00 (one hundred and fifty reais) for purchases with a total value of up to R$ 1.500,00 (one thousand and five hundred) or 10% of the fare when it exceeds R$ 1.500,00 (one thousand and five hundred). On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R$ 150.00 (one hundred and fifty) per passenger and one way on domestic flights, and from R$ 250,00 (two hundred and fifty reais) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.

PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R$ 150,00 (one hundred and fifty reais) per passenger for domestic flights and from R $ 250.00 (two hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R$ 33,90 (thirty-nine reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R$ 129,00 (one hundred twenty-nine reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.

Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/

Read the full terms and conditions

Do you still need to talk to us?

If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:

4003 1141
Capitals and metropolitan areas
0800 880 1141
Other locations