Take Advantage of Azul's Complimentary Ticket
Learn more about the benefit, how many complimentary tickets you can use, the usage rules, and how to enjoy it on your next trip.
How does the Complimentary Ticket work at Azul?
It is an exclusive benefit for Azul Diamante Customers in our loyalty program. . With it, you can bring a Complimentary Companion on the same trip.
And the best part, you can earn the benefit in two ways: by reaching the Diamante level target and by accumulating points on the Azul Itaú Infinite Card. The more ways you achieve, the more complimentary tickets to enjoy!
Want to know more? Check it out:
For Azul Diamante Customers who reached the level target
- Number of complimentary segments to use: 2
- Valid destinations: the 2 complimentary tickets are only for flights within Brazil.
- Requirements to be eligible for the benefit: reach 12,000 qualifying points AND 12 segments OR R$ 25,000.00 in air spending on Azul.
For Azul Itaú Infinite Card Customers who reached the points target
- Number of complimentary segments to use: 4
- Valid destinations: 2 complimentary tickets are only for flights within Brazil and 2 can be for flights within Brazil or abroad.
- Requirements to be eligible for the benefit: accumulate 50,000 invoice points within 12 months, with the active card.
Attention: you can have more complimentary tickets! Just reach the Diamante level target and also the points accumulation target on the Azul Itaú Infinite Card. With this, you can enjoy a total of 6 complimentary segments!
Additionally, there are some rules and requirements to obtain the benefit. Check below:
For Customers who became Diamante by reaching the level target:
According to the new Regulation disclosed in February/2024 and valid from 01/April/2024, we had changes in the way to reach the Diamante level.
To achieve this level, Customers have 2 options:
A) Accumulate 12,000 Qualifying Points and (plus) 12 Segments;
B) R$ 25,000 in Air Spending on Azul in the current year/cycle (including regular fares and/or extra services, as described on the relevant page).
Therefore, to unlock the Complimentary Ticket benefit of the Diamante Level, the rules for reaching this level prevail, with the benefit consisting of 2 Complimentary Segments for flights within Brazil.
Additionally, Customers who achieved the Diamante Category by accumulating 20,000 qualifying points in 2023, or from 01/01/2024 to 31/03/2024, the Companion Ticket benefit remains available during the current year/cycle.
For Customers who became Diamante by holding the Azul Itaú Infinite Card:
To use the Complimentary Ticket from the Azul Itaú Infinite Card benefit, the Customer must accumulate 50,000 invoice points within the current calendar year, with the benefit consisting of 2 Complimentary Segments for flights within Brazil and 2 Free Segments (can be within Brazil or abroad).
Accumulation of points or qualifying segments:
It is important to note that the companion's fare using the Complimentary Ticket benefit is not eligible for the accumulation of Azul Points, qualifying points, segments, and air spending in the program.
Valid flights
The Complimentary Ticket is valid only for flights within Brazil and abroad operated by Azul, except in fare classes "Y", "A", and "B" and flights operated by Azul Conecta.
Valid fares and fees:
The complimentary ticket is valid only for the payment of the companion's regular fare in Brazilian reais (R$), that is, it does not include any other fees (boarding fee, change fee, penalties, or special service fees such as pet transport, excess baggage, sports equipment transport, etc.), as well as the usual optional expenses, such as extra passenger services, Espaço Azul, insurance, accommodation, and personal expenses (food, transportation, phone calls, shopping, tours, and other personal expenses).
Valid segments and reservations:
The reservation must be created for a round trip from the initial departure location (multi-segment is not valid). Valid example: outbound VCP-CNF and return CNF-VCP. The use of two or more complimentary tickets in a single reservation is not allowed, that is, the use of one complimentary ticket per locator is permitted. The use of the complimentary ticket must be linked to a reservation with a fare for at least 2 travelers and with fares eligible for the benefit.
Channel to issue the complimentary ticket:
From April 1, 2024, the issuance of the complimentary ticket for the Diamante and Azul Itaú Card benefits will be exclusively through the Azul App, during the standard ticket issuance procedure, and only when the ticket is purchased with payment in national or foreign currency. Thus, it is emphasized that the privilege associated with the issuance of the complimentary ticket will no longer be available for transactions involving the purchase of tickets using points, and the inability to issue after the reservation is made by the benefit holder.
Use of the Tarifa Congelada Product
We inform you that during the ticket issuance process with the Courtesy Ticket benefit, the use of the "Tarifa Congelada" product will not be allowed.
Do you already know how to issue the ticket for your companion?
It's simple and practical!
You can do everything through the website and Azul app. Check out the step-by-step guide:
Step 2
Log into your account and search for tickets to your desired destination. If you are eligible for the benefit, at the beginning of the search, the option to use the Complimentary Ticket in the reservation will be available. Select the option, mark at least 2 travelers, and press "Search".
Step 3
During the ticket purchase, enter your details and those of your companion, select "I want to bring a complimentary passenger," and that's it! Just complete the purchase to use the benefit.
And remember: you can only issue the Complimentary Ticket for reservations paid in Brazilian reais or foreign currency, right? Tickets redeemed with points do not entitle you to the benefit
Also, remember that you can only use it on flights operated by Azul (except Azul Conecta), in regular fares.
Review these and other rules in our Terms and Conditions.
If you are not yet our Azul Diamante Customer and want to bring 1 companion for free on your next trip, sign up for our loyalty program for free.
And, if you want more possibilities and benefits, apply for your Azul Itaú Infinite Card now.
Remember: those who are Azul Diamante Customers, hold the Azul Itaú Infinite Card, and meet the requirements for both for the Complimentary Ticket, are entitled to even more complimentary tickets!
Frequently Asked Questions
No. To use the benefit, the companion must be traveling with the Diamante Customer who is using the benefit, both on the same reservation.
No. You will not have any cost to use the Complimentary Ticket benefit. Just inform during the purchase that you want to use the benefit.
Remember: the Complimentary Ticket covers only the regular fare costs. Other fees, such as boarding fees or other airport fees, are not included in the benefit.
This information varies according to each Diamante Customer:
- For Diamante Customers who earned the benefit by reaching the target level: the complimentary ticket can be used until December 31 of the current year, that is, the ticket reservation must be made by this date. Example: you reached the Diamante level target on 04/18/2024, so you can issue the complimentary ticket until 12/31/2024.
- For Diamante Customers who earned the benefit by holding the Azul Itaú Infinite Card and accumulating 50,000 invoice points: the complimentary ticket can be used within 12 months from the date the benefit was granted. Example: you earned the benefit on 04/18/2024, so you can issue the Complimentary Ticket until 04/18/2025.
The complimentary reservation can be changed or canceled for reuse within the current year. That is, the quota will return to the customer with the same original validity.
To cancel your ticket or for more information about canceling the Complimentary Ticket, you need to contact Azul's customer service via Callcenter.
The round trip must be in the same PNR (passenger identification). Additionally, the return must be to the same city of origin (multi-segment is not valid).
For example, a trip with outbound VCP/SDU and return SDU/GRU is outside the rule (not allowed). A trip with outbound VCP/SDU and return SDU/VCP is within the rule.
No. The use of the Complimentary Ticket is only valid for both segments, with the return being to the same city of origin.
Yes, you can use the benefit to book with only 1 segment. However, it is important to note that the benefit for the other segment (return) will be lost.
In reservations with 2 segments, the benefit will be applied to both segments, thus using 2 Complimentary Segments in the reservation. For example, if the Diamante Customer has a reservation with the segments VCP/SDU - SDU/VCP and wants to use the complimentary ticket for only VCP/SDU for their companion, it will not be possible.
No. The Complimentary Ticket can only be issued for regular fares. If the original reservation is issued in the Business cabin, the complimentary ticket must be issued in Economy.
Termes et conditions
ACHATS RÉELS : Les achats effectués via le site Internet et « l'application mobile » d'Azul (via « smartphones » et « tablettes ») sont exonérés des frais d'émission. Les frais d'émission sont facturés pour les achats effectués auprès des comptoirs situés dans les aéroports, les magasins physiques et le centre d'appels de l'entreprise. Aéroports et magasins physiques : sur les vols intérieurs, les frais sont de 170,00 R$ (One Hundred And Seventy reais) pour les achats d'une valeur totale allant jusqu'à 1 500,00 R$ (mille cinq cents) ou 10 % du prix. tarif lorsqu'il dépasse 1.500,00 R$ (mille cinq cents). Sur les vols internationaux, les frais d'émission s'élèvent à 7 % du tarif payé. Centre d'appels (+55 11 4003-1118) : Le tarif est de 170,00 R$ (One Hundred And Seventy reais) par passager et par trajet sur les vols intérieurs, et de 350,00 R$ (Three Hundred And Fifty reais) par passager et par étape sur les vols internationaux. Tarifs avec règles flexibles (réservation en Classe Y) : Seront disponibles à la vente uniquement via le Call Center. Aucun frais de modification ou d'annulation ne sera facturé. Remboursement de 95 % (quatre-vingt-quinze pour cent) du montant du tarif. Aucun frais d'émission ne sera facturé.
ACHATS EN POINTS ET POINTS + ARGENT : Pour les réservations émises avec des points ou des points + argent via le canal de service TudoAzul (+55 11 4003-1141), dans les magasins physiques ou dans les aéroports, la valeur des frais d'échange est de 150,00 R$ (cent cinquante reais) par passager pour les vols intérieurs et à partir de 250,00 R$ (deux cent cinquante reais) par passager pour les vols internationaux. Pour les réservations émises avec des points ou des points + espèces sur le site Internet AZUL (connecté à TudoAzul) et sur l'application mobile (via « smartphones » et « tablettes »), pour les vols intérieurs, la valeur des frais de remboursement est de 33,90 R$ (trente -neuf reais et quatre-vingt-dix cents) par passager et par trajet, avec l'échange pour les vols d'une date supérieure ou égale à 90 jours, et pour les vols internationaux, la valeur des frais d'échange sera exonérée de perception. L'échange s'effectue à partir de 129,00 R$ (cent vingt-neuf reais) par passager et par trajet, et les émissions réalisées pour les vols d'une date supérieure ou égale à 120 jours seront exonérées de la facturation des frais d'échange. Il y aura également une exonération de la perception des frais de rachat, quelle que soit l'avance de la réservation, si l'achat est effectué à l'aéroport de Campinas, à condition que l'émission soit effectuée par le titulaire du programme TudoAzul et pour son propre voyage. Azul Linhas Aéreas informe qu'elle vend des billets d'avion uniquement par les canaux officiels susmentionnés. De faux messages ont été envoyés de manière inappropriée par courrier électronique par des personnes non autorisées. Nous vous informons que nous n'envoyons pas d'e-mails pour l'octroi de billets d'avion sur présentation d'un coupon numéroté aux fenêtres de la compagnie et demandons aux clients d'ignorer tout e-mail ayant un tel contenu.
Conformément à la loi n° 12 741/2012, nous informons les pourcentages d'impôt, PIS - 0,65%, COFINS - 3,00%, CPS - 1,00%.
Tous les processus de sélection sont menés par les RH d'Azul Linhas Aéreas.
Procon-RJ : lien : http://www.procon.rj.gov.br/
Procon-PR : lien : http://www.procon.pr.gov.br/
Still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1118Capitals and metropolitan regions
- 0800 887 1118Other locations
About TudoAzul
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$ 150,00 (one hundred and fifty reais) for purchases with a total value of up to R$ 1.500,00 (one thousand and five hundred) or 10% of the fare when it exceeds R$ 1.500,00 (one thousand and five hundred). On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R$ 150.00 (one hundred and fifty) per passenger and one way on domestic flights, and from R$ 250,00 (two hundred and fifty reais) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R$ 150,00 (one hundred and fifty reais) per passenger for domestic flights and from R $ 250.00 (two hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R$ 33,90 (thirty-nine reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R$ 129,00 (one hundred twenty-nine reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1141Capitals and metropolitan areas
- 0800 880 1141Other locations
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R $ 50.00 for purchases with a total value of up to R $ 500.00 or 10% of the fare when it exceeds R $ 500, 00. On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R $ 60.00 (sixty reais) per passenger and one way on domestic flights, and from R $ 160.00 (one hundred and sixty reais) ) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R $ 55.00 (fifty-five reais) per passenger for domestic flights and from R $ 150.00 (one hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R $ 24.90 (twenty-four reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R $ 100.00 (one hundred reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1181Capitals and metropolitan areas
Locate Units
Terms and conditions
In compliance with Law No. 12,741 / 2012, we inform the tax percentages applied on the amount to be paid for the cargo transportation service by Azul Cargo Express: PIS: 1.65%, COFINS: 7.60%, CPS: 1.00% and ICMS: (amount constant in the knowledge of air transport).
For more information, contact Azul Cargo Express Customer Service at +55 (11) 4003-8399.
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 8399Capitals and metropolitan areas