Documentation
Information needed for your trip
Browse through your origin and destination and view the necessary documents for your boarding.
Brazil
Foreigners - Destination Brazil
- Citizens of the USA, Canada, and Australia shall need a Brazilian visa to enter the country as of April 10th of 2024;
The visa shall be issued electronically (e-Visa) on the following website, which is authorized by the Brazilian government: https://brazil.vfsevisa.com
- Citizens from the Mercosur countries can enter Brazil using official identification documents from their countries or valid passports;
- Citizens from other nationalities shall present a valid passport and a visa if this is required for their entry to Brazil;
- Minors shall present their travel paperwork as required in their country of origin.
Whenever you fly Azul, remember to have at least one of the following documents in hand:
- Identity Card (RG):
- National Driver’s License (CNH, version with photo), and CNH-e (electronic version);
- Work ID Card;
- Identity cards issued by the ministries and bodies subordinate to the President of the Republic;
- Birth Certificate (for clients aged from 0 to 11 years old);
- Work ID Cards issued by the National Councils;
- National passport;
- Work identity card of the members of the Legislative Branches of the Union, the States, the Federal District, and the Municipalities issued during the current legislature;
- For foreigners: Passport, National Migration Registry (CRNM) or National Registry of Foreigners (RNE); Diplomatic and Consular Identity cards;
Either the original document or an authenticated copy, providing that it is a valid identification document with a photo. It must be shown to one of our agents at both check-in and the boarding gate.
*Documents in digital format must be shown in the app where they are available. Screenshots are not valid for boarding.
*In the case of robbery, theft or loss of paperwork, a police report will be accepted as long as it is issued within a 30-day deadline, and its validity must not be stated. We do not accept Police Reports for minors under 16 years old.
*According to ANAC Resolution 400/2016 (National Civil Aviation Agency) in effect as of March 14th, 2017.
*Remember to arrive at the airport 2 hours before boarding. Our check-in ends 1 hour before takeoff.
Brazil
Destination Mercosur
(Argentina- Paraguay - Uruguay - Chile - Bolivia -Colombia - Ecuador - Peru - Venezuela)
- Valid passport or an original identity card issued by the Public Safety Departments of the States or the Federal District within the 10-year issuance validity date;
- An International Vaccination Certificate whenever required.
Notes:
Persons aged under 18 years with both parents and presenting one of the above documents do not require an authorization. If they use their passport as a travel document where parentage is not informed, they shall present another document that informs their parents’ names.
Persons aged under 18 years traveling with one of their parents and presenting one of the above documents shall also present an extrajudicial authorization from the other parent with an authenticated signature or an authorization in their Brazilian passport, except in the case of death or forfeit of parental rights of one of the parents as stated in the minor’s paperwork.
Azul only accepts Unaccompanied Minors (UMNR) in international flights who are 12 years or older:
Along with the documents above, minors between 12 and 17 years of age traveling alone (UMNR) or accompanied by a third party or a person of age shall present an extrajudicial travel authorization issued by both parents or only one of them in the event that death or forfeit of parental rights of the other parent is confirmed. In the National Council of Justice (CNJ) / Resolution 131, there is a travel primer and an authorization template. This template is also available on the Federal Police website. The authorization in the Brazilian passport is also valid.
A Birth Certificate is not a valid document for international travels.
An authenticated copy of documents is not valid for international travels.
All clients shall present:
- An international Yellow Fever vaccination certificate
- A valid passport;
- A return ticket;
- A hotel payment voucher;
- Non-resident clients shall fill out the Immigration Card online to present it to the Curacao Immigration Office, in print or digital form: https://dicardcuracao.com/portal.
Minors aged up to 17 years traveling with only one (1) of their parents shall present an authorization with a signature from the other parent. Except for deaths certified by a death certificate and in case a forfeit of parental rights of one parent in the paperwork presented.
Minors aged up to 17 years traveling unaccompanied shall present an authorization letter signed by the parent who has their custody to enter the island, as well as a birth certificate and a copy of their parents’ or legal representatives’ passports.
Baggage franchise rules:
The Confins/Curacao and Curacao/Confins flights have an operational feature that limits baggage to 01 (one) item dispatched per client + 01 (one) hand luggage + 01 (one) personal item. There is no additional franchise sale, that is, purchasing a second checked volume is not possible. This limitation also applies to the TudoAzul program clients. There are no cumulative benefits for checked luggage.
Brazil
Foreigners - Destination Brazil
- Citizens of the USA, Canada, and Australia shall need a Brazilian visa to enter the country as of January 10th of 2024;
The visa shall be issued electronically (e-Visa) on the following website, which is authorized by the Brazilian government: https://brazil.vfsevisa.com
- Citizens from the Mercosur countries can enter Brazil using official identification documents from their countries or valid passports;
- Citizens from other nationalities shall present a valid passport and a visa if this is required for their entry to Brazil;
- Minors shall present their travel paperwork as required in their country of origin.
- A valid Brazilian passport;
- A valid United States visa, or a valid Permanent Resident Card (Green Card);
- Vaccines are not required.
Note:
Persons aged under 18 years with both parents and presenting one of the above documents do not require an authorization. If they use their passport as a travel document where parentage is not informed, they shall present another document that informs their parents’ names.
Persons aged under 18 years traveling with one of their parents and presenting one of the above documents shall also present an extrajudicial authorization from the other parent with an authenticated signature or an authorization in their Brazilian passport, except in the event that death or forfeit of parental rights of one of their parents is confirmed in the minor’s paperwork.
Azul only accepts Unaccompanied Minors (UMNR) in international flights from 12 years of age:
Along with the documents above, minors between 12 and 17 years traveling alone (UMNR) or accompanied by a third party or a person of age shall present an extrajudicial travel authorization issued by both parents or only one of them if the death or forfeit of parental rights of the other parent is confirmed. In the National Council of Justice (CNJ) / Resolution 131, there is a travel primer and an authorization template. This template is also available on the Federal Police website. The authorization in the Brazilian passport is also valid.
A Birth Certificate is not a valid document for international travels.
An authenticated copy of documents is not valid for international travels.
Any other destinations:
- A valid passport;
- An International Vaccination Certificate whenever required.
- Azul only accepts Unaccompanied Minors (UMNR) in international flights as of 12 years of age:
Specifics
Transporting powder substances to the USA
Any kind of powder transported in hand luggage in quantities of 350 ml or higher shall be identified before passengers are cleared for boarding. Exceptions shall be made for medicines with medical prescription, a formula for babies in its original packaging, and items purchased at the Duty Free in appropriate packaging, which may be carried in any quantity.
Passengers shall be randomly selected in a continuous process before accessing the aircraft. Powder is understood as fine and dry particles produced by grinding, crushing, and disintegration of a solid substance. For example: flour, sugar, ground coffee, spices, powder milk (as baby formula), and cosmetics. Powders can also be presented in the form of granulated or compressed material.
Brazil
- A Brazilian passport valid for 3 months as of the return date;
- Vaccines are not required.
Note:
Persons aged under 18 years with both parents and presenting one of the above documents do not require an authorization. If they use their passport as a travel document where parentage is not informed, they shall present another document that informs their parents’ names.
Persons aged under 18 years traveling with one of their parents and presenting one of the above documents shall also present an extrajudicial authorization from the other parent with an authenticated signature or an authorization in their Brazilian passport, except in the event that death or forfeit of parental rights of one of their parents is confirmed in the minor’s paperwork.
Azul only accepts Unaccompanied Minors (UMNR) in international flights from 12 years of age:
Along with the documents above, minors between 12 and 17 years traveling alone (UMNR) or accompanied by a third party or a person of age shall present an extrajudicial travel authorization issued by both parents or only one of them if the death or forfeit of parental rights of the other parent is confirmed. In the National Council of Justice (CNJ) / Resolution 131, there is a travel primer and an authorization template. This template is also available on the Federal Police website. The authorization in the Brazilian passport is also valid.
A Birth Certificate is not a valid document for international travels.
An authenticated copy of documents is not valid for international travels.
Any other destinations:
- A valid passport;
- An International Vaccination Certificate whenever required.
- Azul only accepts Unaccompanied Minors (UMNR) in international flights as of 12 years of age:
Travels as from 2025
ETIAS shall integrate the documents required for entering Europe, and it shall be attached to the passport to be used for travel. With this electronic authorization, Brazilian citizens may enter and remain in any of the ETIAS countries for up to 90 days for the purposes of tourism, business, or transit.
Most Brazilians who are planning to travel to Europe must first obtain a travel authorization through this system.
In order to request ETIAS, you must:
- Have a passport valid for at least 6 months after the beginning of your trip
- Fill out the ETIAS request form online and add an e-mail contact
- Pay the ETIAS fee by inserting credit or debit card information
To request ETIAS, go to their official platform (when it is in effect) and fill out the form with your personal information. In the end, there is a questionnaire to be answered.
Get updates on their official website.
If approved, you shall receive your ETIAS travel authorization attached to a confirmation e-mail.
If denied, you shall receive a justification for the refusal and shall have the right to appeal.
Exceptions
You are not obligated to request an ETIAS authorization if you have a resident or long stay visa issued by one of the Schengen Area countries. All you need is to present your resident visa at the border in order to enter the Schengen Area.
In the following countries:
1. It will take you about 50 minutes to get to our boarding gate, excluding your time at stores and passport control.
2. If you do not live in Portugal and wish to request the reimbursement of the fees paid for items purchased there, you first need to inform that you wish to carry out the Tax Free process at check-in.
3. The Duty Free shop is located before Passport Control, so be aware of the time you will spend on your purchases because you still have to go through the Immigration process!
4. In order to use the automated boarding control system, you must:
• Have an electronic passport (with a chip).
• Be at least 18 years old.
• Have entered the European Union through Portugal.
• Be within the legal limit for authorized stay (non-citizens of the European Union).
5. After going through Immigration, find your boarding gate at the airport screen and go to the appropriate gate.
6. Our check-in ends 60 minutes before takeoff time. Attention! Don’t be late!
Travel safely with your kids or minors under your care.
In case you wish to sit beside your own children or other children and adolescents who are under your care, there are some ways to guarantee this convenience, such as buying in advance or choosing your seats 48 hours before the flight date at no cost.
Choosing your seats in advance:
As soon as you buy a ticket, you can choose the most convenient seats in advance by payment of a fee.
Operational seat selection:
Up to 48 hours before your flight, you may find and select seats free of charge. Check-in using the Azul app or website and choose your seats without any cost. This ensures you will travel together, including tickets purchased separately! If you cannot choose your seats in our app or website, you can also go to the customer front desk at the airport before your flight or ask for our team’s help at the boarding gate.
Requesting special services in Lisbon
Any special service from/to Lisbon shall be scheduled 24 hours before the fight date via the Azul Customer Service: +351 800 602985 (toll free)
Immigration
Travelers with chip passports can avoid immigration queues while entering or leaving Lisbon using RAPID (Automatic Recognition of Passengers Identified by Documents), which is an electronic equipment that allows tourists’ entry into Portugal automatically, with no human intervention.
1. At the Paris-Orly airport, Azul operates at terminal 3. The check-in front desks must be found at the airport screens
2. It will take you about 30 minutes to get to our boarding gate, excluding your time at stores and passport control.
3. Tax Free must be requested 3 hours before your flight by presenting your boarding pass and all items you purchased. Clients do not need to inform check-in if they already have their boarding pass. Reimbursement shall always be made via credit card.
4. After going through Immigration, find your boarding gate at the airport screen and go to the indicated gate.
5. Check-in starts 4 hours before takeoff and closes 1 hour before takeoff.
Requesting special services
Any special service from/to Paris-Orly shall be scheduled 24 hours before the fight date via the Azul Customer Service: 0805-980-651 (toll free).
Voos Interline/Codeshare
Caso você tenha um voo operado com a Azul somado a um voo operado por uma de nossas parceiras internacionais, você precisa verificar em todas as empresas envolvidas na viagem se cada uma aceita o transporte do objeto desejado. Se for aceito em todas as empresas, você então deverá atender a todas as regras exigidas para este transporte, de cada uma das CIA’s envolvidas.
Termes et conditions
ACHATS RÉELS : Les achats effectués via le site Internet et « l'application mobile » d'Azul (via « smartphones » et « tablettes ») sont exonérés des frais d'émission. Les frais d'émission sont facturés pour les achats effectués auprès des comptoirs situés dans les aéroports, les magasins physiques et le centre d'appels de l'entreprise. Aéroports et magasins physiques : sur les vols intérieurs, les frais sont de 170,00 R$ (One Hundred And Seventy reais) pour les achats d'une valeur totale allant jusqu'à 1 500,00 R$ (mille cinq cents) ou 10 % du prix. tarif lorsqu'il dépasse 1.500,00 R$ (mille cinq cents). Sur les vols internationaux, les frais d'émission s'élèvent à 7 % du tarif payé. Centre d'appels (+55 11 4003-1118) : Le tarif est de 170,00 R$ (One Hundred And Seventy reais) par passager et par trajet sur les vols intérieurs, et de 350,00 R$ (Three Hundred And Fifty reais) par passager et par étape sur les vols internationaux. Tarifs avec règles flexibles (réservation en Classe Y) : Seront disponibles à la vente uniquement via le Call Center. Aucun frais de modification ou d'annulation ne sera facturé. Remboursement de 95 % (quatre-vingt-quinze pour cent) du montant du tarif. Aucun frais d'émission ne sera facturé.
ACHATS EN POINTS ET POINTS + ARGENT : Pour les réservations émises avec des points ou des points + argent via le canal de service TudoAzul (+55 11 4003-1141), dans les magasins physiques ou dans les aéroports, la valeur des frais d'échange est de 150,00 R$ (cent cinquante reais) par passager pour les vols intérieurs et à partir de 250,00 R$ (deux cent cinquante reais) par passager pour les vols internationaux. Pour les réservations émises avec des points ou des points + espèces sur le site Internet AZUL (connecté à TudoAzul) et sur l'application mobile (via « smartphones » et « tablettes »), pour les vols intérieurs, la valeur des frais de remboursement est de 33,90 R$ (trente -neuf reais et quatre-vingt-dix cents) par passager et par trajet, avec l'échange pour les vols d'une date supérieure ou égale à 90 jours, et pour les vols internationaux, la valeur des frais d'échange sera exonérée de perception. L'échange s'effectue à partir de 129,00 R$ (cent vingt-neuf reais) par passager et par trajet, et les émissions réalisées pour les vols d'une date supérieure ou égale à 120 jours seront exonérées de la facturation des frais d'échange. Il y aura également une exonération de la perception des frais de rachat, quelle que soit l'avance de la réservation, si l'achat est effectué à l'aéroport de Campinas, à condition que l'émission soit effectuée par le titulaire du programme TudoAzul et pour son propre voyage. Azul Linhas Aéreas informe qu'elle vend des billets d'avion uniquement par les canaux officiels susmentionnés. De faux messages ont été envoyés de manière inappropriée par courrier électronique par des personnes non autorisées. Nous vous informons que nous n'envoyons pas d'e-mails pour l'octroi de billets d'avion sur présentation d'un coupon numéroté aux fenêtres de la compagnie et demandons aux clients d'ignorer tout e-mail ayant un tel contenu.
Conformément à la loi n° 12 741/2012, nous informons les pourcentages d'impôt, PIS - 0,65%, COFINS - 3,00%, CPS - 1,00%.
Tous les processus de sélection sont menés par les RH d'Azul Linhas Aéreas.
Procon-RJ : lien : http://www.procon.rj.gov.br/
Procon-PR : lien : http://www.procon.pr.gov.br/
Still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1118Capitals and metropolitan regions
- 0800 887 1118Other locations
About TudoAzul
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$ 150,00 (one hundred and fifty reais) for purchases with a total value of up to R$ 1.500,00 (one thousand and five hundred) or 10% of the fare when it exceeds R$ 1.500,00 (one thousand and five hundred). On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R$ 150.00 (one hundred and fifty) per passenger and one way on domestic flights, and from R$ 250,00 (two hundred and fifty reais) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R$ 150,00 (one hundred and fifty reais) per passenger for domestic flights and from R $ 250.00 (two hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R$ 33,90 (thirty-nine reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R$ 129,00 (one hundred twenty-nine reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1141Capitals and metropolitan areas
- 0800 880 1141Other locations
Terms and conditions
* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.
REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R $ 50.00 for purchases with a total value of up to R $ 500.00 or 10% of the fare when it exceeds R $ 500, 00. On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R $ 60.00 (sixty reais) per passenger and one way on domestic flights, and from R $ 160.00 (one hundred and sixty reais) ) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.
PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R $ 55.00 (fifty-five reais) per passenger for domestic flights and from R $ 150.00 (one hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R $ 24.90 (twenty-four reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R $ 100.00 (one hundred reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.
Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 1181Capitals and metropolitan areas
Locate Units
Terms and conditions
In compliance with Law No. 12,741 / 2012, we inform the tax percentages applied on the amount to be paid for the cargo transportation service by Azul Cargo Express: PIS: 1.65%, COFINS: 7.60%, CPS: 1.00% and ICMS: (amount constant in the knowledge of air transport).
For more information, contact Azul Cargo Express Customer Service at +55 (11) 4003-8399.
Do you still need to talk to us?
If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:
- 4003 8399Capitals and metropolitan areas