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Medical Authorizantion

Medical Authorization

What is FREMEC?

The FREMEC (Frequent Traveller Medical Card) is a document that makes life easier for frequent passengers who have special, permanent medical conditions, which are not serious and are stable.

Below are examples of assistance to people with reduced mobility due to a permanent, stable disability:

Visual impairment - you must attach an ophthalmological report informing the passenger’s visual acuity carried out in the last 12 months;
Hearing impairment - you must attach an audiometric report carried out in the last 12 months;
Autism Spectrum Disorder (ASD) - you must attach a report from your doctor, informing the absence of comorbidities and the stable nature of presentation, carried out in the last 12 months.

After the medical assessment on the required conditions are filled out, the FREMEC card will be sent to the passenger, and will be valid for 1 year. Once a passenger has their card, they will not need to present their MEDIF (Medical Information Form) any longer; just their FREMEC, an identification document, and a plane ticket confirmation. This will ensure a speedy service and boarding.

If a passenger has an acute disease, an unstable chronic disease, or a pre- or postoperative condition, they must fill out their MEDIF, as described here.

The following medical conditions do not require medical authorization (MEDIF or FREMEC), as long as they are controlled and stable:

Diabetes Mellitus;
High blood pressure or high cholesterol;
Arthritis;
Artificial limbs.

It must be pointed out that the FREMEC card will not be issued for passengers with new needs (an occasion when a new assessment must be carried out), or for passengers who require oxygen supplementation for on-board use.

Important: The passengers who have a FREMEC card must inform AZUL immediately whenever their medical condition either changes or becomes more serious.

The FREMEC is available for download at the end of this page, and clients must make sure that they fill it out completely and have it signed by the passenger’s personal doctor before booking their ticket. This form must be sent to AZUL at least 7 working days before the flight via our website. The medical documents and FREMEC will be analyzed by AZUL’s medical professionals specialized in aviation medicine, within 07 working days.

It must be pointed out that a passenger who is non-eligible for FREMEC will not be prevented from boarding, but they must send in their MEDIF (keeping in mind the deadline for analysis). Please bear in mind that the FREMEC (and a medical report when necessary) must contain a signature and the passenger’s personal doctor’s CRM (this medical form will not be accepted if it is signed by psychologists, physical therapists, and other non-medical professionals without a valid CRM). If approved, the FREMEC is valid for 01 year, counting from AZUL’s answer. Only forms filled out up to 30 days before their send-in date will be valid for analysis. After 30 days, a new form must be sent for analysis. It may be issued either by Azul or another airline company, provided that the passenger’s health conditions are stable.

For assessment of a FREMEC issued by another company, the FREMEC medical files must be sent along with the authorization from the other company, where the FREMEC number/validity must be found so that this document can be verified by the AZUL’s medical team.

Passengers with disabilities or reduced mobility must be accompanied by a person responsible for them who is of age and is at full physical and clinical capacity. When health conditions are of a mental or intellectual nature, the Client requires either a MEDIF or FREMEC when such conditions compromise understanding of flight safety instructions, or when the Client cannot cater to their physiological needs without assistance. Please bear in mind that all paperwork must be analyzed by the medical team on a case by case basis.

The AZUL medical department will provide a written reply to requests for an aide made by the passenger within a 7-working day deadline. If a passenger’s FREMEC is approved, their aide shall get an 80%-discount on their fee. This discount does not apply to fees due to airport operators and/or governmental entities, as well as additional services offered by AZUL, except for those described in items I and II of paragraph 3 of article 8 of the aforementioned Resolution.

In addition, AZUL states that the data requested in the medical form are due to a legal requirement, and they are essential for making air transportation possible. Thus, the FREMEC data is treated as sensitive, and is analyzed by specialized medical professionals only. They are protected according to medical confidentiality prerogatives and passengers’ privacy.

Learn more about FREMEC

FR

FREMEC

The FREMEC (Frequent Traveller Medical Card) is a card stating that a passenger who uses airline transport frequently has a specific health condition and/or needs special assistance during the flight.

HI

How It Works

Once a passenger has their card, they will not need to present their MEDIF (Medical Information Form) any longer; just their FREMEC, an identification document, and a plane ticket confirmation. This will ensure a speedy service and boarding.

FA

FREMEC Assessment

This form must be sent to AZUL at least 7 working days before the flight via our website. The medical documents and FREMEC will be analyzed by AZUL’s medical professionals specialized in aviation medicine, within 07 working days.

FREMEC Request Examples

Below are examples of assistance to people with reduced mobility due to a permanent, stable disability:

Visual impairment - you must attach an ophthalmological report informing the passenger’s visual acuity carried out in the last 12 months;
Hearing impairment - you must attach an audiometric report carried out in the last 12 months;
Autism Spectrum Disorder (ASD) - you must attach a report from your doctor, informing the absence of comorbidities and the stable nature of presentation, carried out in the last 12 months.

Document Download

Form Download

All copies must be fully filled out (even with a negative answer in case there is no indicated factor) for a better analysis.

To download the FREMEC form, click here.

To consult ANAC Resolution no. 280, of 2013, click here.

To download the manual containing the general guidelines for doctors on board, click here.

To download the IATA medical manual containing the international guidelines for passengers with special medical conditions, click here.

Filling out the FREMEC

Answer all questions correctly, with legible handwriting. Put an X in the Yes or No options. After that, all copies of the form must be signed.

The following medical conditions do not require medical authorization (MEDIF or FREMEC), as long as they are controlled and stable:

Diabetes Mellitus;
High blood pressure or high cholesterol;
Arthritis;
Artificial limbs.

Document upload

Sending the form

Fill out Parts 2, 3, 4 and 5 of the FREMEC and follow the sending instructions below. Please bear in mind that the form is valid for 30 days after AZUL’s medical authorization for domestic and international flights.

Buy your ticket via Customer Service (4003-1118) and inform your FREMEC number when you book it;

At boarding, all you need to do is present your documents. A doctor’s note or an authorization is not required.

In case your FREMEC is either illegible or incomplete, we will contact you for proper information and help.

Should you have any doubts, get in touch via our chat.

This attachment format must be saved in JPG or PDF.
You may attach up to 10 files.

Attention to the send date deadline

This form must be sent to AZUL at least 7 working days before the flight via our website. The medical documents and FREMEC will be analyzed by AZUL’s medical professionals specialized in aviation medicine, within 07 working days.

Attention to the validity date

If approved, the FREMEC is valid for 01 year, counting from AZUL’s answer. Only forms filled out up to 30 days before their send-in date will be valid for analysis. After 30 days, a new form must be sent for analysis. It may be issued either by Azul or another airline company, provided that the passenger’s health conditions are stable.

Employee signature

The FREMEC (and a medical report when necessary) must contain a signature and the passenger’s personal doctor’s CRM (this medical form shall not be accepted if it is signed by psychologists, physical therapists, and other non-medical professionals without a valid CRM).

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ACHATS RÉELS : Les achats effectués via le site Internet et « l'application mobile » d'Azul (via « smartphones » et « tablettes ») sont exonérés des frais d'émission. Les frais d'émission sont facturés pour les achats effectués auprès des comptoirs situés dans les aéroports, les magasins physiques et le centre d'appels de l'entreprise. Aéroports et magasins physiques : sur les vols intérieurs, les frais sont de 170,00 R$ (One Hundred And Seventy reais) pour les achats d'une valeur totale allant jusqu'à 1 500,00 R$ (mille cinq cents) ou 10 % du prix. tarif lorsqu'il dépasse 1.500,00 R$ (mille cinq cents). Sur les vols internationaux, les frais d'émission s'élèvent à 7 % du tarif payé. Centre d'appels (+55 11 4003-1118) : Le tarif est de 170,00 R$ (One Hundred And Seventy reais) par passager et par trajet sur les vols intérieurs, et de 350,00 R$ (Three Hundred And Fifty reais) par passager et par étape sur les vols internationaux. Tarifs avec règles flexibles (réservation en Classe Y) : Seront disponibles à la vente uniquement via le Call Center. Aucun frais de modification ou d'annulation ne sera facturé. Remboursement de 95 % (quatre-vingt-quinze pour cent) du montant du tarif. Aucun frais d'émission ne sera facturé.

ACHATS EN POINTS ET POINTS + ARGENT : Pour les réservations émises avec des points ou des points + argent via le canal de service TudoAzul (+55 11 4003-1141), dans les magasins physiques ou dans les aéroports, la valeur des frais d'échange est de 150,00 R$ (cent cinquante reais) par passager pour les vols intérieurs et à partir de 250,00 R$ (deux cent cinquante reais) par passager pour les vols internationaux. Pour les réservations émises avec des points ou des points + espèces sur le site Internet AZUL (connecté à TudoAzul) et sur l'application mobile (via « smartphones » et « tablettes »), pour les vols intérieurs, la valeur des frais de remboursement est de 33,90 R$ (trente -neuf reais et quatre-vingt-dix cents) par passager et par trajet, avec l'échange pour les vols d'une date supérieure ou égale à 90 jours, et pour les vols internationaux, la valeur des frais d'échange sera exonérée de perception. L'échange s'effectue à partir de 129,00 R$ (cent vingt-neuf reais) par passager et par trajet, et les émissions réalisées pour les vols d'une date supérieure ou égale à 120 jours seront exonérées de la facturation des frais d'échange. Il y aura également une exonération de la perception des frais de rachat, quelle que soit l'avance de la réservation, si l'achat est effectué à l'aéroport de Campinas, à condition que l'émission soit effectuée par le titulaire du programme TudoAzul et pour son propre voyage. Azul Linhas Aéreas informe qu'elle vend des billets d'avion uniquement par les canaux officiels susmentionnés. De faux messages ont été envoyés de manière inappropriée par courrier électronique par des personnes non autorisées. Nous vous informons que nous n'envoyons pas d'e-mails pour l'octroi de billets d'avion sur présentation d'un coupon numéroté aux fenêtres de la compagnie et demandons aux clients d'ignorer tout e-mail ayant un tel contenu.

Conformément à la loi n° 12 741/2012, nous informons les pourcentages d'impôt, PIS - 0,65%, COFINS - 3,00%, CPS - 1,00%.
Tous les processus de sélection sont menés par les RH d'Azul Linhas Aéreas.

Procon-RJ : lien : http://www.procon.rj.gov.br/

Procon-PR : lien : http://www.procon.pr.gov.br/

Read the full terms and conditions

Still need to talk to us?

If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:

4003 1118
Capitals and metropolitan regions
0800 887 1118
Other locations

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* All rates and products displayed on this website are subject to availability and may change in value without notice. For more information on the published rates, visit www.voeazul.com.br and https://shopping.tudoazul.com.

REAL PURCHASES: Purchases made through Azul's website and “mobile app (via" smartphones "and" tablets ") are exempt from the issue fee. The issue fee is charged for purchases through counters located at airports, physical stores and the company's call center. Airports and Physical Stores: On domestic flights, the charge is R$ 150,00 (one hundred and fifty reais) for purchases with a total value of up to R$ 1.500,00 (one thousand and five hundred) or 10% of the fare when it exceeds R$ 1.500,00 (one thousand and five hundred). On international flights, the issuing fee is 7% of the fare paid. Callcenter (+55 11 4003-1118): The charge is from R$ 150.00 (one hundred and fifty) per passenger and one way on domestic flights, and from R$ 250,00 (two hundred and fifty reais) per passenger and per leg on international flights. Rates with flexible rules (reservation in Class Y): Will be available for sale only through the Call Center. No change or cancellation fees will be charged. Refund of 95% (ninety-five percent) of the fare amount. No issue fee will be charged.

PURCHASES IN POINTS AND POINTS + MONEY: For reservations issued with points or points + money through the TudoAzul service channel (+55 11 4003-1141), physical stores or at airports, the value of the Redemption Fee is from R$ 150,00 (one hundred and fifty reais) per passenger for domestic flights and from R $ 250.00 (two hundred and fifty reais) per passenger for international flights. For reservations issued with points or points + cash on the AZUL website (logged in TudoAzul) and mobile application (via "smartphones" and "tablets"), for domestic flights the value of the Redemption Fee is from R$ 33,90 (thirty-nine reais and ninety cents) per passenger and per leg, with the redemption for flights with a date greater than or equal to 90 days, and for international flights the value of the Redemption Fee will be exempt from collection. Redemption is from R$ 129,00 (one hundred twenty-nine reais) per passenger and per leg, and emissions made for flights with a date greater than or equal to 120 days will be exempt from charging the Redemption Fee. There will also be an exemption from the collection of the Redemption Fee, regardless of the advance of the reservation, if the purchase is made at Campinas airport, provided that the issue is made by the holder of the TudoAzul Program and for his own trip. Azul Linhas Aéreas informs that it only sells airline tickets through the aforementioned official channels. Fake messages have been improperly sent via e-mail by unauthorized people. We inform you that we do not send e-mails for the granting of airline tickets upon presentation of a numbered coupon at the company's windows and asks customers to disregard any e-mails with such content.
In compliance with Law No. 12,741 / 2012, we inform the tax percentages, PIS - 0.65%, COFINS - 3.00%, CPS - 1.00%.
All selection processes are conducted by Azul Linhas Aéreas' HR.

Procon-RJ : link: http://www.procon.rj.gov.br/
Procon-PR: link: http://www.procon.pr.gov.br/

Read the full terms and conditions

Do you still need to talk to us?

If you have not found the answer to your question please contact us via online Chat. Azul is also available through the phones below:

4003 1141
Capitals and metropolitan areas
0800 880 1141
Other locations