All About Luggage at Azul
Check out sizes, what to bring, how to solve problems, and more about checked, carry-on, and personal, or special luggage.
If your luggage exceeds the above limits, dispatch or excess fees may be charged. Access the "Checked Luggage" tab for more information.
Consult your item in our online chat! Just search for luggage information, type what you want to bring, and we will inform you if it is allowed, not allowed, or subject to a fee. You can also get informed based on your type of luggage below.
Azul may refuse luggage that poses a risk to flight safety, aircraft structure, or cannot be transported, such as:
- Items that are outside the limits of size and weight;
- Dangerous articles;
- Live cargo;
- Biological material (tissues, urine, water for tests, etc.);
- Valuables (gold, silver, platinum, precious and semi-precious stones, money, checks, transportation vouchers, stocks, stamps, credit cards, electronics, "selfie stick", among others).
Have you checked if you have free luggage?
Customers of the Topázio, Safira, or Diamante levels of Azul's loyalty program already have the right to free checked luggage, enjoy!
Topázio Level: 1 free luggage up to 23kg on flights in Brazil, the United States, and Europe.
Safira Level: 2 free luggage up to 23kg on flights in Brazil, the United States, and Europe, and 1 free luggage up to 23kg on flights in South America.
Diamante Level: 3 free luggage up to 23kg on flights in Brazil, the United States, and Europe, and 2 free luggage up to 23kg on flights in South America.
Not part of our loyalty program yet? Sign up here. Also, check how to level up and enjoy more benefits here.
Need more luggage for your trip?
You can add more luggage directly through the Azul app:
1. If you don't have our app yet, download here.
2. Select "Find reservation" or "Cards" and enter your trip details.
3. Find the "Add luggage" option and follow the instructions.
You can also add your luggage here:
You can also do this process or ask questions in our online chat. Just search for "luggage information".
We'll help you! In cases of lost, not found, or forgotten luggage, damaged, lost items, or exchange, just follow the steps below.
1. Go to the service counter in the airport's arrival area as soon as possible;
2. Identify the problem you are experiencing;
3. Open a Baggage Irregularity Record (RIB). It will be through it that the airport will update you about your problem.
Frequently Asked Questions
The number of luggage you can take for free on your trip depends on your category in our loyalty program, the destination, and the fare of your ticket.
For example, those in the Safira category in our program are entitled to 2 luggage up to 23kg on flights in Brazil, the United States, and Europe. For South America, it is allowed to take 1 luggage up to 23kg.
Now, if you purchased from the MaisAzul fare (on flights in Brazil and South America) or from the Economy MaisAzul fare (on flights to the United States and Europe), you already have the right to at least 1 free luggage up to 23kg, regardless of your category in our program!
For more specific details of your case, consult the “Checked Luggage” tab at the beginning of this page. Or, if you prefer, you can also ask directly in our online chat. Just type "luggage information" and follow the instructions.
The maximum value is 1,131 SDR (SDR = Special Drawing Rights), which is the indemnity limit. If the goods in your luggage exceed this value, Azul will not transport it.
To find out how much your luggage is worth in SDR currency, just convert the value of the item here on the Central Bank of Brazil's website.
If any item in your luggage exceeds the SDR value limit, contact Azul Cargo's customer service at (11) 4003-8399. This is the Azul front responsible for this type of transport, with insurance and its own rules.
There is a fixed fee of R$ 250.00 for cases of excess luggage. It is charged at the airport on the day of the flight and is valid for any destination operated by Azul.
The excess fee is only charged if the baggage exceeds 23kg.
Baggage must not exceed the maximum limit of 45kg for domestic flights/USA/Latin America and 32kg for Europe.
Azul offers free luggage check-in for babies between 0 and 2 years incomplete.
Some luggage can also be transported on board for free, without the need for check-in. They are:
· 1 aby stroller
· 1 car seat
· 1 baby comfort
In the case of a baby stroller, it must have specific measurements to be transported on board. It must be 35 cm long, 25 cm wide, and 55cm high (or a maximum of 115 cm adding all measurements). It also needs to weigh a maximum of 10kg. All other models must be checked in for free.
In the case of car seats or baby comfort, the baby will travel seated in the equipment, secured in the airplane seat with a specific safety belt. This service must be requested at least 48 hours in advance through our Customer Service. In addition, the equipment must also contain the FAA seal.
Important: for the transportation of baby luggage, the child will pay the fare as if they were over 2 years old, and the current discount will be applied under the travel conditions. If you need to take other items, they will be discounted from the luggage allowance of the parents or guardians.
You can check your wheelchair or other equipment you need for your mobility for free. It is also possible to transport it with you on board if you prefer.
But, attention, in some cases, there are some restrictions:
· Equipment powered by Lithium Ion or Metal Lithium battery: must be foldable and the batteries easily removed. The equipment is checked in and the batteries are taken in carry-on luggage, isolated, to prevent a short circuit on the aircraft. It is also necessary that it be a battery of up to 300Wh or two batteries of up to 160Wh each. In both cases, the batteries need to be installed in the wheelchair.
· Equipment powered by Non-Spillable battery with VRLA or AGM (Gel) technology: must be checked in turned off to prevent a short circuit on the aircraft, whether foldable or not. The maximum power must be 12V (AD03).· Spillable Battery: Azul does not transport.
· Batteries with corrosive liquids: Azul does not transport. The transport of gel-based batteries, AGM model batteries, and lithium in specific forms is authorized, as determined by Article 48 of Ordinance 676 of the Civil Aviation Department. So, non-removable batteries are checked in with the chair, while removable ones are transported in carry-on luggage and the chair is checked in separately.
· Azul Conecta flights: for safety reasons, the boarding of customers who use wheelchairs and need special descent or ascent equipment is not allowed.
Need help? Azul offers a differentiated service for those who need to move in a wheelchair, especially in these cases:
· I can walk, but I need a wheelchair just for long distances;
· I can walk, but I need assistance to climb stairs;
· I cannot walk and do not climb stairs.
You can request the help service when making your purchase on our website or app, at ou Customer Service, at the time of check-in, or even at the airport itself.
To carry or check weapons during a flight, you must follow the following steps:
- Access the Federal Police system and request boarding or check-in through the completion of the GEPAR (Armed Passenger Boarding Guide) or GDAF (Firearm Dispatch Guide) forms.
- On the day of the flight, go to the Federal Police unit, its representation at the airport, or the indicated address to present the required documentation and obtain the authorization of your guide, which will be given electronically.
- After obtaining the authorization, you must go to the airline counter to finalize your check-in or weapon check-in.
These rules have been valid since 07/28/2018.
At Azul, you can travel with your pet close to you on board! With Pet in the Cabin, we bring more comfort and safety for your pet.
However, the service has some rules and restrictions. Only dogs and cats are allowed, and each customer is entitled to take only 1 animal during their flight. In addition, it is necessary to consider the maximum weight of the animal, the type of transport box, the necessary documentation, and the additional cost.
Remember: the Pet in the Cabin service is not available for Azul Conecta flights, nor for trips with partner companies.
You can check more information about Pet in the Cabin here. If you prefer, ask questions about the service in our online chat.
In these cases, we recommend that you access the website or contact the company directly to consult their rules and restrictions related to luggage.
If you want to know if you can transport an object or not, for example, you need to verify this information with the companies involved in your trip. If it is allowed in all, you must follow the rules of each one for transportation.
If you need more help, ask your question here with Céu, Azul's Virtual Assistant.